LUMIERE UNIVERSITY TERMS & CONDITIONS
By purchasing a membership to Lumiere University (“Program”), you (“Client” or “Member”) agree to these Terms & Conditions entered into by Lumiere Salon, LLC (“Company,” “Membership,” “we,” or “us”).
MEMBERSHIP INCLUDES
When you join Lumiere University, you will receive:
- Progressive Access to Classes: A curated selection of classes will unlock as you progress through the education library, keeping you focused and engaged without overwhelm.
- Community Support: Access to an exclusive online community for collaboration, questions, and connection with like-minded stylists.
- Coaching & Guidance: Direct coaching opportunities with Kristen to support your growth and success.
FEES
In consideration of Your access to the Membership, You agree to pay the annual or monthly fees listed on the checkout page for the Membership you choose.
You may choose between an annual payment (due immediately) or monthly payments. You understand and agree that you will continue to be enrolled in the Membership at the annual or monthly fee option You selected at checkout, unless and until you decide to cancel.
The Company will lock in Your annual or monthly payment amount for Your future Membership payments, even if we increase our prices in the future, so long as You continue to be an active member without interruption in your Membership. However, if You or we terminate Your subscription at any time and You re-subscribe at a later date, You must purchase a new subscription at the current price.
Recurring monthly payments are due and will be charged to your card on the same calendar day each month (if, for example, you sign up on April 12, your card will be charged again on May 12, June 12, and so on).
If You choose monthly payments, you agree to continue making a monthly payment until you request a cancellation according to the Cancellation Policy set forth below, or until we terminate your subscription. In the event that any payment is not made by the due date, the Company shall immediately suspend Your access to the Membership.
If You have chosen an annual Lumiere University subscription, the annual payment is due and Your subscription renews automatically at the end of twelve (12) months and Your debit/credit card will be charged the fee You chose at the time of purchase, until you cancel. Your subscription will be activated as soon as Your debit or credit card is successfully charged.
METHODS OF PAYMENT
You give us permission to automatically charge your credit or debit card for all fees and charges due and payable to the Company, without any additional authorization, for which you will receive an electronic receipt. You also agree that the Company is authorized to share any payment information and instructions required to complete the payment transactions with its third-party payment service providers (e.g., credit card transaction processing, merchant settlement, and related services).
Regarding recurring payments and outstanding invoices: If all eligible payment methods we have on file for you are declined for payment of your monthly or annual fees, you must provide a new eligible payment method promptly or your Membership access will be removed.
You agree to reimburse the Company for all collection and/or legal fees and expenses necessitated by lateness or default in payment.
Since we have a clear and explicit Refund Policy that you have agreed to prior to completing the purchase of the Membership, we do not tolerate or accept any type of chargeback threat or actual chargeback from your credit card company or payment processor. In the event that a chargeback is placed on a purchase or we receive a chargeback threat during or after your purchase, we reserve the right to report the incident to all three credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as a delinquent account which could have a negative impact on your credit report score. The information reported will include your name, email address, order date, order amount, and billing address. Chargeback abusers wishing to be removed from the database shall make the payment for the amount of the chargeback.
CANCELLATION & PAUSE POLICY
You may cancel or pause your membership at any time. To ensure we process your request in time, please follow these steps:
- Send an Email: Submit your cancellation or pause request by emailing [email protected]
- Provide 2 Business Days Notice: All requests must be submitted at least 2 business days before your next billing date to avoid being charged for the following cycle.
Pause Policy:
- You may pause your membership for up to 3 months total within a 12-month period.
- After 3 months, your membership will automatically resume unless you cancel.
Upon Cancellation:
- If you cancel or pause your membership, you are required to cease all use of Lumiere University materials, including videos, downloads, templates, and any other resources obtained through the membership. Continued use after cancellation constitutes a violation of these Terms and will result in a cease-and-desist order and potential legal action.
- Violation of this policy will result in immediate termination of access without refund and may include legal remedies for damages.
REFUND POLICY
We want you to be satisfied with your purchase, but please note that all monthly subscription payments are non-refundable once charged. This policy is governed by the following terms:
NO REFUNDS FOR MONTHLY SUBSCRIPTIONS
Once a monthly payment has been charged, no refunds will be issued. By purchasing a subscription, you agree to the recurring billing schedule, and it is your responsibility to cancel the subscription in accordance with the policy below to avoid future charges.
NO PRORATED REFUNDS
There are no prorated refunds for subscriptions canceled mid-cycle. Access will continue until the end of your current billing period.
CHARGEBACK POLICY
We have a clear and explicit Refund Policy that you agree to prior to purchase. We do not tolerate or accept chargeback threats or actual chargebacks. If you initiate a chargeback, we reserve the right to:
- Report the incident to credit reporting agencies or other databases for delinquent accounts.
- Include your name, email address, order date, order amount, and billing address in these reports.
- Require payment for the chargeback amount to remove you from the database.
INTELLECTUAL PROPERTY
All content, including videos, resources, coaching materials, and community content, is the sole property of Lumiere University, LLC and is provided for personal, individual use only while you are an active member.
By agreeing to these Terms, you agree to:
- Not share, copy, distribute, reproduce, or resell any Lumiere University materials.
- Use the content solely for your own professional education and growth.
COMMUNITY GUIDELINES
Lumiere University is a supportive space, and respectful participation is expected. You agree to:
- Engage positively with other members.
- Refrain from self-promotion, spam, or soliciting services.
The Company reserves the right to remove members who violate these guidelines, without refund.
DISCLAIMER
Client understands Kristen Ewing, DBA Kristen Lumiere (herein referred to as “Consultant”) and Lumiere Salon LLC., is not an employee, agent, lawyer, doctor, manager, therapist, public relations or business manager, registered dietician, or financial analyst, psychotherapist or accountant. Client understands that Consultant has not promised, shall not be obligated to and will not; (1) procure or attempt to procure employment or business or sales for Client; (2) perform any business management functions including but not limited to, accounting, tax or investment consulting, or advice with regard thereto; (3) act as a therapist providing psychoanalysis, psychological counseling or behavioral therapy; (4) act as a public relations manager; (5) act as a publicist to procure any publicity, interviews, write-ups, features, television, print or digital media exposure for Client; (6) introduce Client to Consultant’s network of contacts, media partners or business partners. Client understands that a relationship does not exist between the parties after the conclusion of this Membership. If the Parties wish to continue their relationship, they shall execute a separate agreement.
ACCURACY AND PERSONAL RESPONSIBILITY
As set forth more fully in the Disclaimer, we have done our best to ensure that the information provided on this Website and the resources available for download are accurate and provide valuable information, but we cannot guarantee the accuracy of the information. Neither the Company nor any of its owners or employees shall be held liable or responsible for any errors or omissions on this Website or for any damage you may suffer as a result of failing to seek competent advice from a professional who is familiar with your situation.
By using this Website, you accept personal responsibility for the results of your actions. You agree to take full responsibility for any harm or damage you suffer as a result of the use, or non-use, of the information available on this Website or the resources available for download from this Website. You agree to use judgment and conduct due diligence before taking any actions or implementing any plans or policy suggested or recommended on this Website.
NO GUARANTEES AS TO RESULTS
As set forth more fully in the Disclaimer, you agree that the Company has not made any guarantees about the results of taking any action, whether recommended on this Website or not. The Company provides educational and informational resources that are intended to help users of this Website succeed. You nevertheless recognize that your ultimate success or failure will be the result of your own efforts, your particular situation, and innumerable other circumstances beyond the control and/or knowledge of the Company.
You also recognize that prior results do not guarantee a similar outcome. Thus, the results obtained by others – whether clients of the Company or otherwise – applying the principles set out in this Website are no guarantee that you or any other person or entity will be able to obtain similar results.
By joining Lumiere University, you acknowledge that you have read, understood, and agree to these Terms & Conditions.
For support or questions, contact us at: [email protected]