LUMIERE LAB TERMS & CONDITIONS

By purchasing access to Lumiere Lab (“Program”), you (“Client” or “Member”) agree to these Terms & Conditions entered into by Lumiere Salon, LLC (“Company,” “Program,” “we,” or “us”).

PROGRAM INCLUDES 

• Lifetime Access: Access to the course content for the life of the program.
• Curated Education: All specified classes as outlined on the sales page at www.lumiereuniversity.com/lab. No additional classes or updates will be added beyond what is listed at the time of purchase.

FEES
In consideration of your access to Lumiere Lab, you agree to pay one of the following pricing options:

1. One-time payment of $225 (due immediately).
2. Two (2) monthly payments of $125.
3. Three (3) monthly payments of $95.

All payment options are listed on the checkout page, and you understand and agree to the payment structure selected at the time of purchase.

Payment Agreement:

• If you select a monthly payment plan, you agree to make all payments in full. Payments are due on the same calendar day each month. (For example, if you sign up on April 12, the subsequent payments will be charged on May 12, June 12, etc.).
• Failure to complete payments will result in the suspension of access to the Lumiere Lab program until the outstanding payment is resolved.

7-DAY MONEY-BACK GUARANTEE
 

If you are unsatisfied with the program within the first 7 days of purchase, you may request a full refund. However, in order to qualify for a refund, you must submit proof that you have completed and applied the course material and it did not work for you.

To request a refund, email [email protected] within 7 days of your purchase. Your email must include the required coursework outlined below.

REQUIRED COURSEWORK FOR A REFUND
To qualify for the 7-day money-back guarantee, you must submit ALL of the following:

1. Submit at least five sentences describing the specific issues you encountered when applying the strategies in Lumiere Lab.
2. Attach screenshots of at least two social media posts (must show publish dates within the 7-day refund period) where you implemented the course strategies to showcase or validate your work.
3. Provide a brief explanation of why Lumiere Lab was not a good fit for you or your professional needs, including what you expected to gain and did not achieve.

NO REFUNDS AFTER 7 DAYS
Refund requests will not be granted after the 7-day Refund Period. Once this period has passed, all payments are non-refundable, and you are responsible for the full payment of the program fees, regardless of whether you complete the program.

If you opted for a payment plan and did not request a refund within the Refund Period (with the required coursework), you are legally obligated to complete all remaining payments.

METHODS OF PAYMENT

You give us permission to automatically charge your credit or debit card for all fees and charges due and payable to the Company, without any additional authorization, for which you will receive an electronic receipt. You also agree that the Company is authorized to share any payment information and instructions required to complete the payment transactions with its third-party payment service providers (e.g., credit card transaction processing, merchant settlement, and related services).

Regarding recurring payments and outstanding invoices: If all eligible payment methods we have on file for you are declined for payment of your monthly or annual fees, you must provide a new eligible payment method promptly or your Membership access will be removed.

You agree to reimburse the Company for all collection and/or legal fees and expenses necessitated by lateness or default in payment.

Since we have a clear and explicit Refund Policy that you have agreed to prior to completing the purchase of the Membership, we do not tolerate or accept any type of chargeback threat or actual chargeback from your credit card company or payment processor. In the event that a chargeback is placed on a purchase or we receive a chargeback threat during or after your purchase, we reserve the right to report the incident to all three credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as a delinquent account which could have a negative impact on your credit report score. The information reported will include your name, email address, order date, order amount, and billing address. Chargeback abusers wishing to be removed from the database shall make the payment for the amount of the chargeback.

LIFETIME ACCESS
The Lumiere Lab program includes lifetime access for the life of the course. This means you will have continued access to the current course content as long as the program exists.

The program will not include new classes beyond what is outlined on the sales page at www.lumiereuniversity.com/lab at the time of purchase.

INTELLECTUAL PROPERTY
All Lumiere Lab content, including videos, downloads, templates, and other educational materials, is the sole property of Lumiere Salon LLC and is provided for personal, individual use only.

By agreeing to these Terms, you agree to:

• Not share, copy, distribute, reproduce, or resell any Lumiere Lab materials.
• Use the content solely for your own professional education and growth.

DISCLAIMER
Client understands that Lumiere Salon LLC and Kristen Lumiere (“Consultant”) are not acting as employees, agents, lawyers, doctors, managers, therapists, or financial advisors. The information provided is for educational and informational purposes only, and no guarantees are made regarding results.

ACCURACY AND PERSONAL RESPONSIBILITY
You agree to take full responsibility for your results and actions, understanding that the program provides education and tools, but your success depends on your efforts, specific circumstances, and external factors.

NO GUARANTEES AS TO RESULTS
While Lumiere Lab provides resources to support your professional growth, the Company makes no guarantees regarding specific outcomes. Prior results achieved by others do not guarantee similar outcomes for you.

COMMUNITY GUIDELINES
Lumiere Lab fosters a positive, respectful learning environment. You agree to:

• Engage respectfully with other participants (if applicable).
• Refrain from sharing program content, self-promotion, or spamming.

The Company reserves the right to remove individuals who violate these guidelines without refund.

By purchasing Lumiere Lab, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

For questions or support, contact us at: [email protected].